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1. Nature of Our Platform
- We operate a digital marketplace connecting shoppers with independent, professional vendors who offer refurbished electronic products.
- Our platform functions strictly as an intermediary; we are not the direct vendor or manufacturer of the items listed unless expressly stated otherwise.
2. User Accounts & Responsibilities
- To maintain an account, users must provide a secure password and keep their login credentials strictly confidential.
- Users agree to maintain only a single active customer account and must refrain from harassment, automated data scraping, or posting false or misleading information.
3. Ordering and Contract Formation
- When placing an order, a temporary authorization hold is placed on your payment method.
- The binding sales contract is finalized only after the vendor confirms product availability within a 24-business-hour window and your payment is officially processed. If an item is unavailable, the order is canceled and the authorization hold is promptly released.
4. Shipping and Delivery
- Orders are shipped to the address designated during checkout within the specified delivery window.
- Risk of loss or damage transfers to the buyer once the package is physically delivered. Any transit damages or missing components should be reported via the platform within three business days.
5. Payment Solutions
- Transactions are processed through trusted third-party payment gateways supporting secure options such as credit cards, digital wallets, and installment plans.
- Promotional codes cannot be combined, are non-refundable, and cannot be applied retroactively to past transactions.
6. Right to Cancel & Returns
- Shoppers may return items within 30 days of receipt—even without a defect—by logging into their account and initiating a return request.
- Returned items must include all original accessories and be in the same condition as sold, with all personal accounts and data fully wiped.
7. Product Warranties
- Items purchased through the platform benefit from a 12-month limited warranty managed directly by the vendor.
- Buyers also have the option to purchase extended protection plans covering accidental damage like drops, liquid spills, and cracked screens during checkout.
8. Limitation of Liability
- The platform and its services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.
- To the maximum extent permitted by law, our liability is restricted strictly to direct damages and shall not exceed the total amount paid by the buyer through the platform during the 12-month period preceding the claim.