Shipping Policy

At Gizmara, we aim to deliver your tech purchases quickly, safely, and transparently. This Shipping Policy explains our processing times, shipping methods, rates, tracking, and delivery expectations.

1. Order Processing Time

• Processing Window: All orders are processed within 1 to 2 business days (Monday through Friday, excluding weekends and national holidays) after receiving your order confirmation email.
• Order Cut-Off Time: Orders placed before 1:00 PM (EST) will begin processing the same business day. Orders placed after 1:00 PM or on weekends/holidays will be processed on the following business day.
• Order Confirmation: Once your order is processed and shipped, you will receive a shipping confirmation email containing your tracking information.

2. Shipping Options & Delivery Rates
   We offer standard shipping options to ensure your items arrive when you need them.

Shipping Option	Estimated Transit Time	Cost
Standard Shipping	3 – 5 Business Days	FREE on all orders

Note: Delivery timeframes are estimates and begin from the date of shipment, not the order date.

3. Shipping Carriers & Tracking

• Reputable Carriers: To ensure secure delivery, all Gizmara orders are shipped via trusted carrier partner FedEx.
• Tracking Your Package: Once your package has shipped, a tracking link and tracking number will be emailed to you within 24 hours. You can track your package directly through the carrier’s website or via your Gizmara account dashboard.

4. Delivery Requirements & Signatures

• Signature Upon Delivery: For security reasons, high-value electronics and items exceeding a specific threshold may require a physical signature upon delivery.
• Address Accuracy: Please double-check your shipping address during checkout. Gizmara is not responsible for packages delivered incorrectly due to incomplete or inaccurate address information provided by the customer.

5. Shipping Coverage & Restrictions

• Domestic Shipping: We currently ship to addresses within the contiguous United States.
• P.O. Boxes & APO/FPO: Standard shipping is available for standard P.O. Boxes. Courier shipping options may require a physical street address.

6. Damaged, Lost, or Delayed Packages

• Delays: Severe weather conditions, carrier delays, or holiday peak seasons may occasionally delay deliveries beyond estimated timelines.
• Damaged Items in Transit: If your package arrives damaged, please take clear photos of the packaging and product immediately and contact us at support@gizmara.com within 48 hours of delivery.
• Lost Packages: If your tracking information shows “Delivered” but you have not received your package, please check around your residence and with neighbors. If you still cannot locate it, contact our support team promptly so we can initiate an investigation with the carrier.

7. Contact Us
   If you have any questions regarding your shipment or need assistance with your order, please reach out to our team:

• Website: www.gizmara.com
• Email: support@gizmara.com
• Phone: +1 475-454-1622
• Address: 1196 1st Ave, New York, NY 10065, USA
• Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)