FAQ

Welcome to the Gizmara Help Center! Below you will find answers to the most common questions regarding our orders, shipping, returns, warranties, and payments. If you need further assistance, please reach out to our customer support team.

1. Shipping & Delivery

Do you offer free shipping?

Yes! We offer 100% Free Standard Shipping on all orders shipped within the contiguous United States, with no minimum purchase requirement.

What are your handling and transit times?

  • Handling Time: 1 to 2 business days (Monday – Friday).
  • Total Estimated Delivery Time: 3 to 5 business days.

What is your daily order cutoff time?

Our order cutoff time is 1:00 PM EST (Eastern Standard Time). Orders placed before 1:00 PM EST on a business day will begin processing that same day. Orders placed after 1:00 PM EST or over the weekend will begin processing on the following business day.

Which carriers do you use?

We ship packages using trusted carriers FedEx (Ground / Home Delivery).

How can I track my order?

Once your order has shipped, you will automatically receive a shipping confirmation email containing your tracking number and carrier link.

2. Returns & Refunds

What is your return policy?

We offer a 30-Day Money-Back Guarantee. You may return any item for a full refund or exchange within 30 days of receiving your order.

Are there any return or restocking fees?

No. We charge $0 restocking fees and $0 return shipping fees. If you need to return an item, we will provide a prepaid return label via email at no cost to you.

How do I request a return?

To start a return, please contact us at support@gizmara.com with your order number and reason for return. Our team will issue a prepaid shipping label and step-by-step instructions on how to send your package back to our warehouse.

How long does it take to get my refund?

  • Inspection Window: Once your returned item arrives at our facility, our technicians inspect it within 2 business days.
  • Refund Issuance: Upon inspection approval, your refund is issued immediately back to your original payment method.
  • Bank Posting Time: It typically takes 3 to 5 business days for the refund credit to reflect on your bank or credit card statement, depending on your financial institution.

3. Warranty Coverage

Do your products come with a warranty?

Yes! Every product sold on Gizmara includes a 1-Year Warranty at no additional cost.

What does the 1-Year Warranty cover?

Our limited warranty covers hardware defects, technical malfunctions, and workmanship issues that occur under normal use during the 12-month period.

Note: The warranty does not cover accidental physical damage (such as cracked screens or drops), liquid damage/oxidation, or unauthorized repair attempts.

4. Payments & Security

What payment methods do you accept?

We accept major credit cards and digital wallets at checkout, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Google Pay
  • PayPal

What currency are your prices listed in?

All prices across Gizmara.com are listed and processed strictly in US Dollars (USD).

Is my payment information secure?

Yes. Gizmara uses industry-standard 256-bit SSL (Secure Sockets Layer) encryption to protect your personal and payment details. We do not store or see your full payment credentials on our servers.

5. Contact & Support

How can I get in touch with customer service?

If you have any questions or need help with an order, please contact our support team:

  • Email: support@gizmara.com
  • Phone: +1 475-454-1622
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST