Frequently Asked Questions (FAQ)

  1. SHIPPING & DELIVERY
    Q: Where do you ship?
    A: We currently ship to all valid shipping addresses within the United States.
    Q: How much does shipping cost?
    A: We offer Flat Rate Shipping for $9.00 USD on all orders.
    Q: What are your processing and delivery times?
  • Order Cut-off Time: 2:00 PM (EST)
  • Handling / Processing Time: 1 – 2 Business Days (Mon – Fri)
  • Transit / Shipping Time: 5 – 8 Business Days (Mon – Fri)
  • Total Delivery Time: 6 – 10 Business Days
    Q: How can I track my order?
    A: Once your order has shipped, you will receive a Shipping Confirmation email containing a tracking number and link to track your package in real-time.
  1. ORDERS & PAYMENTS
    Q: What payment methods do you accept?
    A: We accept Visa, Mastercard, American Express, Shop Pay, PayPal, Apple Pay, and Google Pay.
    Q: Is my payment information secure?
    A: Yes. All payments are processed through 256-bit SSL encryption and PCI-compliant payment gateways. We never store your payment card details.
    Q: Can I cancel or change my order?
    A: You may request to cancel or modify your order within 24 hours of purchase or before it has been processed. Please contact us immediately at support@gizmara.com or +1 (475)454-1622.
  2. RETURNS & REFUNDS
    Q: What is your return policy?
    A: We offer a 30-day return policy. You have 30 days from the date you receive your product to request a return.

Q: Are there any restocking fees?
A: No, we do not charge any restocking fees ($0.00).
Q: How long does a refund take?
A: Once your return is received and inspected, approved refunds are processed back to your original payment method within 5 to 10 business days.
4. CONTACT US
Q: How can I reach customer support?
A: You can email us at support@gizmara.com or call us at +1 (475) 454-1622 (Monday – Friday, 9:00 AM – 5:00 PM EST).