Return & Refund Policy

Thank you for shopping at Gizmara. If you are not entirely satisfied with your purchase, we are here to help. Below you will find detailed information regarding our return process, refunds, and cancellations.

1. Return Window (30 Days)

You have 30 days from the date you receive your item to request a return and send the item back to us.

2. Conditions for Return

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, undamaged, and in the same condition that you received it.
  • The item must be in its original packaging with all tags attached.
  • A receipt or valid proof of purchase must be provided.

3. How to Initiate a Return

  • Please contact our customer support team via email at support@gizmara.com or phone at +1(475) 454-1622 to initiate your return request.
  • Once approved, we will provide you with instructions on how and where to send your package
Return Address:

Gizmara
1196 1st Ave, New York, NY 10065, USA

4. Return Shipping Costs & Fees

  • Return Shipping Costs: The customer is responsible for paying return shipping costs, except in cases where the item received is defective, damaged, or incorrect.
  • Restocking Fee: We do not charge any restocking fees ($0.00).

5. Damages & Delivery Issues

Please inspect your order immediately upon receipt. If you receive a damaged, defective, or incorrect item, please contact us right away via phone or email so we can evaluate the issue and make it right.

6. Exchanges

The fastest way to ensure you get the item you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

7. Order Cancellations

You may request to cancel your order free of charge within 24 hours of purchase or before the order has been processed. If your order has already been shipped, please follow the standard return process upon receiving the package.

8. Refunds

  • Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
  • Upon approval, your refund will be automatically processed and applied to your original method of payment.
  • Refund processing typically takes 5 to 10 business days depending on your payment provider or credit card company.

9. Contact Information

If you have any questions or need further assistance regarding our Return and Refund Policy, please contact us:

  • Business Name: Gizmara
  • Email: support@gizmara.com
  • Phone: +1 (475) 454-1622
  • Address: 1196 1st Ave, New York, NY 10065, USA
  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
  • Order Cut-Off Time: 2:00 PM (EST)