Your Trusted Destination for Premium Refurbished Tech – Tested for Excellence
Return & Refund Policy
At Gizmara (www.gizmara.com), we want you to buy with complete confidence. That’s why we offer a 30-day risk-free money-back guarantee on all orders, as well as a 1-year commercial warranty for ongoing technical coverage.
1. 30-Day Money-Back Guarantee (Right of Withdrawal)
You have 30 calendar days from the date your package is delivered to test your product.
- No-Questions-Asked Returns: If you change your mind, are not completely satisfied, or simply do not want the item, you can return it within this 30-day window for a 100% full refund or replacement.
- Return Shipping Cost: FREE ($0.00). Gizmara provides a prepaid return shipping label for all eligible returns within the 30-day trial period.
- Restocking Fees: $0.00. We do not charge any restocking or administrative fees on returns.
- Condition Requirement: Items must be returned in the same physical condition as received, complete with all original accessories, boxes, and chargers supplied.
2. 1-Year Technical Warranty Coverage
Even after your 30-day trial period ends, your device remains protected under our 1-Year Warranty.
- What is Covered: Functional defects, software bugs, battery failures, screen hardware issues, and technical malfunctions not caused by external damage.
- Warranty Solutions: If a technical issue arises within 12 months of purchase, Gizmara will repair, replace, or refund your item at no extra cost.
- What is Excluded: Physical damage caused by drops, cracks, liquid/water damage, unauthorized third-party repairs, or normal aesthetic wear and tear.
3. How to Initiate a Return
To ensure quick processing and prevent delays, please follow these simple steps:
- Step 1: Request Your Return Contact our support team at
support@gizmara.comwith your order number and reason for return (e.g., “Changed mind” or “Technical issue”). - Step 2: Prepare Your Device Before packing your product:
- Back Up Your Data: Save your personal photos, files, and settings.
- Log Out of Accounts: Remove all personal cloud accounts (Apple iCloud, Google Account, Samsung Account) and erase passcodes/screen locks. Devices locked to personal accounts cannot be processed for security reasons.
- Step 3: Attach Photos If returning an item due to a fault or shipping damage, reply to your return email with clear photos of the front, back, and sides of the device with the screen on and off.
- Step 4: Pack & Ship Place the item securely inside its protective box with all original accessories. Print and affix the prepaid shipping label provided by Gizmara and drop it off at the designated carrier location.
4. Refund Processing & Timelines
- Inspection Window: Once your returned item arrives at our facility (1196 1st Ave, New York, NY 10065), our technicians will inspect it within 2 business days.
- Refund Issuance: Upon inspection approval, your refund will be issued immediately to your original payment method.
- Posting Time: Refunds typically take 3 to 5 business days to reflect on your bank or credit card statement, depending on your financial institution.
5. Summary Table for Google Shopping Compliance
| Policy Attribute | Terms & Details |
| Return Window | 30 Calendar Days from delivery date |
| Return Method | By Mail (Prepaid Shipping Label provided) |
| Return Shipping Fee | $0.00 (FREE Returns) |
| Restocking Fee | $0.00 (No Restocking Fees) |
| Product Condition | Certified Refurbished |
| Warranty | 1-Year Coverage on technical defects |
6. Contact Us
If you have any questions or need help with a return, please reach out to our team:
- Website:
www.gizmara.com - Email:
support@gizmara.com - Phone:
+1 475-454-1622 - Address: 1196 1st Ave, New York, NY 10065, USA
- Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)