At Gizmara, we want you to feel completely confident in your purchase. All products sold on our website come with a comprehensive warranty and a clear return policy to protect your investment.
1. The Gizmara 1-Year Limited Warranty
Every item you purchase from Gizmara is backed by a 1-Year Limited Warranty starting from the exact date of delivery.
- What is Covered: The warranty covers any technical defects in materials and workmanship, affecting either hardware or software, under normal use conditions. If a manufacturing defect occurs within the 1-year coverage window, we will repair the item, replace it with an identical model, or issue a refund.
- What is NOT Covered (Exclusions): The warranty does not cover:
- Normal wear and tear, cosmetic scratching, or gradual decrease in battery capacity over time.
- Significant impact damage (e.g., cracked screens, severe drops, dents).
- Oxidation or liquid damage (water damage).
- Damage caused by unauthorized repairs, tampering, or modifications by any party not approved by Gizmara.
2. 30-Day Money-Back Guarantee / Returns
In addition to our 1-year warranty, you have 30 days from the date of delivery to return your item if you change your mind or encounter an issue.
- Eligibility: Items must be returned in their original condition and packaging, along with all accessories that came with them.
- How to Start a Return:
- Reach out to our support team at gizmaraus@gmail.com with your order number and the reason for the return.
- Back up your personal data, perform a factory reset, and remove any SIM/memory cards.
- Package the item securely and use the provided return instructions.
3. Resolution Timeframes
Once your returned item arrives at our facility, our team will process it within the following business windows:
- Refunds: Processed within 3 business days of item inspection (funds typically reflect back in your account within 7 business days depending on your payment provider).
- Repairs & Replacements: Typically completed and shipped back to you within 5 business days (up to 7 business days for larger or bulky items).
4. How to Submit a Warranty Claim
If you encounter a technical problem with your product within your warranty window:
- Email our support department at gizmaraus@gmail.com.
- Provide your order number, a brief description of the issue, and photos or videos if relevant.
- Our support team will review your claim within 1 business day and provide instructions or a prepaid return label if eligible.
Contact Us
If you have any questions regarding your warranty coverage or need help submitting a claim, we are always here to assist you:
- Support Email: gizmaraus@gmail.com
- Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
💡 Tips for Google Merchant Center:
- Dedicated Link: Publish this page as a standalone page on your website (e.g.,
[gizmara.com/warranty](https://gizmara.com/warranty)) and link it in your website footer alongside your Shipping Policy and Privacy Policy. - Consistency: Ensure that your support email (
gizmaraus@gmail.com) remains identical across all policy pages.